Legal
Privacy Policy
Istmic Labs is committed to protecting the privacy and personal data of its users and clients. This policy explains what data we collect, how we use it, and what rights you have over it, in accordance with Panama's Law 81 of 2019 on the Protection of Personal Data.
1. Data controller
Istmic Labs is the controller responsible for processing the personal data collected through this website and as part of its services.
- Contact email: hola@istmiclabs.com
- WhatsApp: +507 6040-4272
- Country of operation: Republic of Panama
2. Data we collect
We only collect the data necessary to provide our services. Details below:
| Data type | Source | Purpose |
|---|---|---|
| Full name | Contact / hiring form | Identification and communication |
| Email address | Contact / hiring form | Responding to requests, sending proposals and notifications |
| Business name | Contact form | Service personalization |
| Type of project of interest | Contact form | Assigning the appropriate service |
| Browsing data (IP, device, pages visited) | Automatic when visiting the website | Performance analysis and site improvement (anonymous data) |
We do not collect sensitive data such as detailed financial information, identity documents, health data, or information from minors. We do not sell, rent, or share your personal data with third parties for their own commercial purposes.
3. Legal basis for processing
The processing of your data is based on:
- Consent: By completing and submitting the contact form, you give your express consent for the processing of your data for the stated purposes.
- Contract performance: To manage the business relationship and provide the contracted services.
- Legitimate interest: To ensure website security and prevent fraud.
4. Use of data
We use your personal data exclusively to:
- Respond to your inquiries and proposal requests.
- Manage the business relationship and contracted projects.
- Send you relevant information about our services (only if you have requested it).
- Improve the website experience through anonymous usage analysis.
- Comply with legal obligations and prevent fraudulent use of the site.
We do not use your data for third-party advertising, automated profiling with legal effects, or automated decision-making.
5. Data sharing with third parties
To operate our services, we use the following third-party platforms:
- IstmicForms / Railway (smartformsv1): Our own platform for securely receiving form submissions.
- WhatsApp Business (Meta): If you contact us via WhatsApp, the data is subject to Meta's privacy policy.
- Google Fonts: To load typefaces; Google may log the visitor's IP according to its own policy.
- Hostinger: Hosting provider that stores the website files.
6. Storage and security
Your data is stored on servers protected with:
- HTTPS/TLS encryption on all communications.
- Restricted access to Istmic Labs' authorized team.
- Periodic backups in secure environments.
Contact data is retained for the duration of the business relationship and for an additional period of up to 3 years for management, audit and legal compliance purposes.
7. Cookies and tracking technologies
This website may use technical cookies necessary for its operation. We do not actively use third-party tracking cookies for advertising purposes.
8. Your rights
In accordance with Panama's Law 81 of 2019 on Personal Data Protection, you have the right to:
- Access: Request information about the data we hold about you.
- Rectification: Correct inaccurate or outdated data.
- Cancellation/Deletion: Request deletion of your data when it is no longer necessary.
- Objection: Object to the processing of your data for certain purposes.
- Portability: Receive your data in a structured, commonly used format.
- Withdrawal of consent: Withdraw your consent at any time.
To exercise any of these rights, contact us at hola@istmiclabs.com with the subject “ARCO Rights Request”. We will respond within a maximum of 30 business days.
9. Minors
Our services are directed at people over 18 years of age. We do not intentionally collect data from minors.
10. Changes to this policy
Istmic Labs may update this Privacy Policy at any time. Changes will be published on this same page with the new effective date.
11. Applicable law
This Privacy Policy is governed by Law 81 of March 26, 2019 on the Protection of Personal Data of the Republic of Panama and its current regulations.
12. Privacy contact
- Email: hola@istmiclabs.com
- WhatsApp: +507 6040-4272